![]() ![]() If you are still encountering issues after trying these steps, submit a request to Zoom Support. Once completed, download Zoom from our download center and reinstall.įor more information, visit Uninstalling and reinstalling the Zoom application.The Outlook add-in, Chrome/Firefox extensions, and Google Workspace add-on are unaffected. Note: Use of the clean uninstaller will completely remove the Zoom desktop client, as well as the Zoom plugin for Outlook. To remove Zoom completely, including any configuration files: If it is "%root%\Program Files (x86)\Zoom.", it is the MSI version.If it is "%root%\Program Files\Zoom.", it is the MSI version.If it is "%root%\Users\%username%\AppData.", it is the EXE version.Right-click the Zoom desktop shortcut, then select Properties.Note: %root% is the local disk c:, d:, e:, etc., or whatever your local disk drive letter is. You can determine which version of the Zoom client you have. Common issues with updating the Zoom desktop client to the latest version are missing the Check for Updates option when clicking your profile, the manual download/install of the update not working, and no longer being prompted to update the Zoom client (which you were in the past). The EXE version is user-profile specific if it is a shared computer with multiple users, one profile only will have it installed and working. If the EXE version is installed, the Check for Updates option will always be visible. The MSI version will be installed for all users (current and future accounts created when signing in to that computer). Admins can enable or disable this option for users in their account. If the MSI version is installed, the Check for Updates option is a setting that your organization or your Zoom admin controls if users are allowed to see this. Both versions of the Zoom application can be installed by anyone, granted they have privileges to install programs on their device. ![]() The EXE installer is the end-user self-managed version. The MSI installer is the admin version for controlled updating. This setting is not available through the web browser interface. Please contact your IT team or Zoom account admin for help with updating Zoom. if you are using Norton 360, and dont see the Check for Updates in the Zoom pull down menu, then open Norton 360, and to the right of Software Updater, click. You can also turn on automatic updates in Settings in the Zoom software application. If the desktop client was installed with the MSI installer by you or your IT team, AutoUpdate is disabled by default and the Check for Updates button is also removed. How to troubleshoot the missing Check for Updates option Contact your IT team How to troubleshoot the missing Check for Updates option.If you are missing the Check for Updates option or experiencing issues with manually updating the Zoom client, learn how to troubleshoot these issues. Common issues with updating the Zoom desktop client to the latest version are missing the Check for Updates option when clicking your profile, the manual download/install of the update not working, and no longer being prompted to update the Zoom client (which you were in the past).
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